Question 1

Are LAMOU products stain resistant?

Accepted Answer

LAMOU products are digitally printed on Baltic birch and finished with a water based polywhey.  Treat them like a piece of wood furniture.  Wipe away liquids like red wine as soon as possible especially on a light print with exposed Birch wood.  In general, with a little care, your LAMOU products will last for years.

Question 2

Are LAMOU products fade resistant?

Accepted Answer

Yes. LAMOU products are digitally printed with UV cured ink. 
UV-cured digital printing uses ultraviolet light to instantly dry (cure) liquid ink during printing. This process creates a highly fade-resistant and durable print that can withstand scratching, moisture, and sunlight— which makes it ideal for both indoor and outdoor applications.

Question 3

Can I leave my LAMOU trays and placemats outside on a covered porch?

Accepted Answer

Yes, you can leave your LAMOU trays and placemats outside on a covered porch, but it is important to ensure they remain dry. Avoid exposing them to direct moisture or allowing liquid to settle on their surfaces, as this can damage the materials and affect their appearance. Keeping them protected from rain and humidity will help maintain their quality and longevity, allowing you to enjoy their artistic design in outdoor settings safely.

Question 4

Can I return my LAMOU product if I don't like it?

Accepted Answer

Yes. If, after receiving your LAMOU, you are not completely happy, you may return it for full refund, though you will be responsible for all shipping costs.  To return your LAMOU because you are unsatisfied, you must email us at customerservice@lamoudesign.com within 7 days of receiving it.  We will provide you with return shipping instructions, and we must receive the returned item within 30 days of your return inquiry.

Prior to shipping the item back to LAMOU, we request that you send photos of the item to confirm that it is in the same condition that it was received in.

Question 5

What if my LAMOU product arrives damaged?

Accepted Answer

If your LAMOU is delivered in damaged condition, you may return it for a full refund.  To return your damaged LAMOU, you must email us at customerservice@lamoudesign.com within 48 hours of receiving the LAMOU product along with photos and a description of the damage.  We will provide you with return shipping instructions, and we must receive the returned item within 30 days of your return inquiry.

For purposes of these policies, “damaged condition” means that a printed surface is significantly damaged, scratched, scuffed, cracked or otherwise malformed. Variations, markings, small wood knots do not qualify as "damaged condition."

If you are entitled to a full refund under this policy, we can also exchange your returned item for the same item as a replacement.

Question 6

Do you offer custom design services?

Accepted Answer

Yes, we do.  If you have an idea for a custom tray, placemat or coasters, email us at customerservice@lamoudesign.com with your ideas and we will work with you. Our design services are dependant upon the custom request. Design services are $75 per hour. We will provide you with an estimate for services before beginning any custom design work.

Question 7

How long does it take to receive a LAMOU product?

Accepted Answer

We typically make most of our products to order. It takes between 4 - 5 weeks to complete and ship an order.  Once your order is ready to ship, we will notify you by email with tracking information.

Question 8

Are LAMOU products eco-friendly?

Accepted Answer

Yes. We work hard to ensure that LAMOU products are eco-friendly and sustainable. We print on a high quality Baltic birch and our products are made in Massachusetts and Michigan.  We finish our wood with a polyurethane made from the by-products of cheese curd whey from dairy farms in Vermont.

If for any reason, you no longer want or need your LAMOU product, you may use it for kindling in your fireplace. All of the finishes on the wood are non-toxic. We hope you won't resort to this, but we want you to know that it won't contribute to landfill.

Question 9

Can I hang my LAMOU tray on the wall?

Accepted Answer

Yes! We purposely designed our trays without handles to create a frame. This allows the tray to serve dual purposes: for serving and as wall art.  It's fun to collect a few LAMOU trays and compose a gallery on your living room wall!

FAQs

Frequently asked questions